btjile Privacy Policy

1 What Information We Collect

btjile may collect the following types of information in order to provide you with our services:

1.1 Information You Provide Directly

When you register on our platform or manage your account, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account number)

1.2 Automatically Collected Information

When you browse our site, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on the site
• Referral URL and click patterns
• Information from cookies and similar tracking technologies

1.3 Transaction-Related Information

Information related to deposits, withdrawals, and gaming activity — such as transaction history, amounts, and timestamps — is stored in our system.

2 How We Use Your Information

The information collected is used for the following purposes:

2.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Personalising the gaming experience
• Providing bonuses, promotions, and rewards
• Providing 24/7 customer support

2.2 Security and Compliance

• Verifying your age (21+ confirmation)
• Preventing identity fraud and fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Enforcing responsible gaming guidelines

2.3 Communications

• Sending important account notifications
• Sending transaction confirmation messages
• Sending relevant promotional information (if you have consented)
• Providing technical support

2.4 Improvement and Analysis

We analyse user behaviour to improve platform performance, develop new features, and enhance the user experience.

3 Cookie Policy

btjile uses cookies and similar technologies to improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For collecting usage statistics about the site.
• Performance Cookies: For monitoring page loading speed and overall performance.

3.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

4 Data Sharing and Disclosure

btjile does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, technical infrastructure, and customer support. They are given access only to the information necessary to provide their services and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose relevant information in accordance with legal regulations or upon a valid order from a competent authority. Such disclosures are narrowly limited to what is legally required.

4.3 Fraud Prevention

We may share information with industry-standard partners to detect and prevent fraudulent activity. This helps ensure the safety of all users.

5 Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active or as necessary to provide our services. After an account is closed, certain information may be retained for a specified period to meet legal obligations.

5.2 Security Measures

btjile applies the following security practices to keep your information secure:

• SSL/TLS encryption for all communications
• Password hashing and secure storage
• Regular security audits and vulnerability testing
• Data access controls and a least-privilege policy
• Continuous system monitoring

5.3 Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to mitigate the risk.

6 User Rights

As a user of the btjile platform, you have the following rights:

6.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to your request within 30 days.

6.2 Right to Rectification

You have the right to request correction of any incomplete or inaccurate information in your profile. Please contact our support team to request a correction.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing transactions.

6.4 Restriction of Processing

In certain circumstances you may request that the processing of your information be restricted. We will review this request and comply to the extent possible.

6.5 Opting Out of Marketing Communications

You may at any time request that we stop sending you promotional emails or messages. Service notifications required by your request (such as transaction confirmations) will continue.

7 Third-Party Services and Links

Our platform uses trusted third-party services for payment processing, such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies, and your information on their platforms is governed by their own policies. We are not responsible for the data protection practices of third parties.

8 Child Protection

btjile strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

9 International Data Transfers

Your information may be collected and stored on servers located outside Bangladesh. Wherever information is transferred, we ensure that the same level of protection described in this policy applies.

10 Policy Changes

We may update this Privacy Policy from time to time. For any significant changes, we will endeavour to notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. The "Last Updated" date shown at the top of this page always indicates the most recent version of the policy.

11 Responsible Gaming and Data Protection

btjile places the highest importance on responsible gaming. We may use information about your gaming activity to identify potentially problematic behaviour and provide timely support. This information is always used in the interest of your protection.

For more details on responsible gaming, please visit our Responsible Gaming page.